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Viney Hall Physiotherapy

Viney Hall offer a wide range of classes to suit all levels and abilities, including Pilates matwork, Reformer, HIIT, Self Myofascial Release and Yoga.

There are currently 2 different options for booking classes with us. Take a look at the information below and see which works best for you!

1. Pass ticket
A pass is more flexible and allows you to try different classes if space allows. You can buy a pass for a different number of classes and use it to book onto a variety of classes of the same or lesser value throughout the week, providing there is a space in your chosen class. The pass is valid for a restricted period from the point of first use. When you view the pass you can see which classes you are eligible to join. For example, a pass for mat classes can not be used for reformer classes, but a reformer pass can be used for all classes except for large equipment classes.
This option is great for people who want to do a number of classes, but need to be flexible about when. Or, those who would like to try a variety of classes.

2. Drop-in ticket

This is the more expensive option, but it's great if you want to try a class before committing to joining, or if you find you have a spare moment and fancy having fun doing some exercise.
You can book any of our classes individually (as long as there's a space), and just pay for the ones you select.

REFUND & CANCELLATION POLICY

Viney Hall Physiotherapy reserves the right to amend any class, teacher, or schedule. If a class is cancelled due to insufficient participants or teacher absence, then any enrolled participants in that class, will be offered an alternative class, credit or refund. Please note that this is the only circumstance that we can now offer an actual refund.

If you are unable to attend a class due to holiday, work / personal commitments, travel delays, injury, illness or any other reason then please note that we now require 24 hours notice for you to be eligible for a transfer. Classes cancelled with less than 24 hours notice or ‘no shows’ will not be entitled to a transfer.

Whether your cancellation qualifies for a credit or transfer will depend upon the type of ticket you purchased.

CLASS PASS

If you booked your class using a pass, the ticket will be returned to your class pass for you to use against another class of the same or lower value. Only one transfer will be permitted per ticket.

STANDARD / DROP-IN TICKET

If you have booked your class at the Drop In rate then, so long as the cancellation is made 24 hours before the class, you may transfer the class to another one of the same or lower value. Only one transfer will be permitted per ticket.

Refund policy

Viney Hall Physiotherapy reserves the right to amend any class, teacher, or schedule. If a class is cancelled due to insufficient participants or teacher absence, then any enrolled participants in that class, will be offered an alternative class, credit or refund. Please note that this is the only circumstance that we can now offer an actual refund.

If you are unable to attend a class due to holiday, work / personal commitments, travel delays, injury, illness or any other reason then please note that we now require 24 hours notice for you to be eligible for a credit or transfer. Classes cancelled with less than 24 hours notice or ‘no shows’ will not be entitled to a credit or transfer.

Whether your cancellation qualifies for a credit or transfer will depend upon the type of ticket you purchased. Only one transfer will be permitted per ticket.

COURSE TICKET

If you have booked the whole course of classes at the discounted rate, please note that NO refunds will be issued. If you notify us that you are unable to attend no later than 24 hours before the class is due to start, then the class will be credited to your account for use against a future booking. However, this option is limited to only one credit per course and is discretionary. We may consider extending this limit in exceptional circumstances and you will need to contact the Office or Pilates Manager at Viney Hall to discuss this further.

CLASS PASS

If you booked your class using a pass, the ticket will be returned to your class pass for you to use against another class of the same or lower value.

STANDARD / DROP-IN TICKET

If you have booked your class at the Drop In rate then, so long as the cancellation is made 24 hours before the class, you may transfer the class to another one of the same or lower value.

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